We want you to be completely satisfied with your purchase from Setx Designs. If you are not entirely happy with your item, our Return & Refund Policy outlines your options for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, please ensure the following:

  • The item is unworn, unwashed, and in its original condition with tags attached.
  • The item is returned within 30 days of receiving your order.
  • Sale items or personalized/customized T-shirts are final sale and not eligible for return, unless defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Using the form below with your order number and reason for return.
  2. Approval: Once your return request is approved, we will provide instructions on where to ship the item.
  3. Ship the Item: Carefully package the item and ship it back to us. Please note that customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed as follows:

  • Original Payment Method: A refund will be issued to your original payment method within 5-7 business days.
  • Shipping Costs: Please note that original shipping fees are non-refundable, except for defective or incorrect items.

4. Exchanges

If you need a different size or color, please initiate a return for the original item and place a new order. This ensures we can process your exchange as quickly as possible.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately using the form below. We will arrange for a replacement at no additional cost or provide a full refund if preferred. Please include photos of the defect or incorrect item in your email for quicker processing.

6. Non-Returnable Items

Certain items are ineligible for return, including:

  • Custom/Personalized T-Shirts: Custom-made items cannot be returned or exchanged unless they arrive damaged or defective.
  • Final Sale Items: Items marked “Final Sale” are not eligible for return or refund.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible using the form below. If your order has already been processed or shipped, it may not be eligible for cancellation. In this case, you would need to initiate a return upon receiving the item.

8. Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card provider, as processing times vary. If you have done this and still have not received your refund, please contact us below, and we’ll be happy to assist.

9. Contact Us

For further assistance, feel free to reach out to us:

    We appreciate your understanding and look forward to ensuring your satisfaction with Setx Designs !